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Making a complaint

It is the policy of the Camden Society that everyone we work with has a right to give feedback or complain about the nature, availability, delivery or quality of services that the Society provides.   A complaint can be made in writing, by telephone or face to face.  Those who complain can expect that their complaints will be handled promptly, sympathetically and in a positive manner. As part of our policy, your complaint will be acknowledged and we will investigate the complaint and a full response will be provided within 20 working days. We also record all complaints to help us monitor our service performance. 

If you are unhappy you have a right to tell someone so we can make things better.  You can complain in 2 ways:

- You can email us at admin@thecamdensociety.co.uk

- You can call us on 020 7485 8177 and ask to speak to the Duty Manager.

If you make a complaint to The Camden Society we will do our best to sort it out as quickly possible and we will not share any information you give us.