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Complaints

Making a complaint

It is the policy of the Camden Society that everyone we work with has a right to give feedback or complain about the nature, availability, delivery or quality of services that the Society provides.   A complaint can be made in writing, by telephone or face to face.  Those who complain can expect that their complaints will be handled promptly, sympathetically and in a positive manner. As part of our policy, your complaint will be acknowledged and we will investigate the complaint and a full response will be provided within 20 working days. We also record all complaints to help us monitor our service performance. 

If you are unhappy you have a right to tell someone so we can make things better.  You can complain in 2 ways:

- You can fill out the electronic form below.

- You can call us on 020 7485 8177 and ask to speak to the Duty Manager.

If you make a complaint to The Camden Society we will do our best to sort it out as quickly possible and we will not share any information you give us. 

Please use this form to let us know your complaint





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